METACORE ASIA

MetaCore Asia is a consulting firm known for our expertise and dedication in partnering Fortune 500 and Multi-national Companies in their pursuits towards Customer Excellence. We assist organizations in their transitions from Product-centric business practices to Customer-centric best practices.

Our vision is to build a virtuous cycle in the business ecosystem by identifying, creating and delivering values that impact business and people positively.

Our Competencies

Gaps & Opportunities Identification

Customer Differentiation & Engagement

Customer Experience Mapping

Customer-centric Strategies

Organizational Change Management

Our Consulting Partners

Dr. Candice Chee

Managing Partner, MetaCore Asia Consulting Partner, Ellipsis & Company ASEAN | Management Consulting

Candice holds a Degree in Doctorate of Business Administration and her research on using Word-Of-Mouth Communication to bring about Consumer Healthful Behavioral Changes in Singapore was awarded the Best Research Paper at the 2nd Annual Global Healthcare Conference in 2013. Her most recent keynote speech emphasizes how the Health Care industry can go about Equipping Practitioners, Enabling Processes and Empowering People.

She is a certified Professional Management Consultant with the Singapore Business Advisors and Consultants Council (SBACC) , an ACTA qualified trainer by WDA, an International Partner of Global CEM (Global Customer Experience Management Organization) and a certified Customer Relationship Marketing & Management Practitioner with the CRM Association (CRMA), USA.

crmpmcwsqgocem1

Mr. Tim Tyler

Consulting Partner, MetaCore Asia Managing Partner, Ellipsis & Company Australia | Management Consulting

Ellipsis & Company specializes in customer experience management and loyalty. We use Customer Science™ to create winning customer experiences, develop underlying strategies informed by facts, analysis and data insights to generate real, measurable results.

ellipsis

Mr. Sampson Lee

Founder of the World's 1st CX / CEM certification training program

Global CEM (Global Customer Experience Management Organization) helps companies create effective customer experience. Our methodologies combine the art and science of CEM in assessing and delivering branded and Total Customer Experience (TCE). Global CEM International Partners are located in Europe, Asia, and North America. Our services include TCE Evaluation and CEM Certification.

gocem11

WHAT OUR CLIENTS & BUSINESS ASSOCIATES SAY ABOUT US

For a preliminary assessment of your business needs…