WHAT PAST PARTICIPANTS SAY
· The consultant is very attentive to the participants’ questions and opinions. She is able to give interesting suggestions to improve on our traditional business practices.
· Good personality & good presentation skills. Her explanation was easy to understand.
· I am able to bring the concepts to implementation plans.
· It helps me to re-think and sharpen the existing strategy.
· I learnt several new segmentation techniques.
· I have a new perspective to evaluating customer value!
· The use of VOC to identify the real needs of the customers is very good!
· Good case sharing on best practices.
· The CRM techniques and strategies are very useful and practical.
· It is a very useful course and opens up ideas!
· This program is a refresher.
· I like the case studies of real companies and issues.
· Informative methodologies & strategies.
· Topics discussed and experiences shared can be applied to our businesses &
· Overall framework can be adopted in the real business.